Floor Supervisor, Restaurant​/Food Service

Job Description - Floor Supervisor (FLO
000090) Floor Supervisor (FLO
000090) Description

• Handle customers' bill payments and deal with any complaints
• Oversee work done by all staff members and closely follow up on the team’s abidance by the brand’s set preparation techniques
• Participate in achieving the organization’s goals, the set targets of the brand and ensure proper implementation of the SOP
• Greet customers upon their arrival, present them with the menu, assist them in the selection and visit their table to ensure their satisfaction
• Participate in the restaurant’s opening/closing procedures ensuring proper respect of norms and guidelines
• Help in conducting the monthly inventory for all brand equipment
• Ensure proper uniform and personal hygiene cleanliness at all times
• Carry out functional supervisory responsibilities that include planning and assigning tasks, setting deadlines, monitoring results and quality, providing training and relaying team's request to hierarchy

• Technical Degree in Food and Beverage or Hospitality Management
• 3 - 4 years of experience in F&B operations, out of which 1 year in a similar supervisory role
• Teamwork: level 2
• Commercial Understanding: level 3
• Customer Focus: level 2
• Decision Making: level 1
• Initiative: level 3
• Developing and Motivating Others: level 3