FOH Supervisors + Waiters​/Waitresses

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Join to apply for the We’re Hiring: FOH Supervisors + Waiters/Waitresses role at Joud Coffee

We’re growing and expanding our Front of House team with people who are experienced, energetic, and proud of great service.

We’re hiring for two roles

Role Overview:
You’ll lead shifts end-to-end, coach the team, and keep service smooth, fast, and guest-focused.

Key Responsibilities:

• Lead daily shifts: opening, service flow, and closing routines
• Run the floor: seating, table turns, cleanliness, timing, and guest recovery
• Coach and guide the team on menu knowledge, service steps, and upselling
• Handle guest issues professionally and quickly
• Coordinate with BOH/bar to keep ticket flow and pickup timing consistent
• Ensure SOPs are followed (hygiene, cash handling, checklists, standards)
• Maintain grooming, discipline, and a strong service culture on shift

Requirements:

• 3+ years in hospitality/service with supervisor/shift lead experience
• Strong table service fundamentals and confident guest communication
• Comfortable with POS and basic end-of-shift checks
• Strong English (Arabic is a plus)
• Flexible with weekends and peak hours

Role Overview:
You’ll deliver standout table service: warm welcome, accurate ordering, smooth timing, and a clean station—especially during busy periods.

Key Responsibilities:

• Welcome guests, guide them through the menu, and take accurate orders
• Deliver food/beverages with correct timing and presentation
• Check back, anticipate needs, and resolve issues early
• Upsell naturally: best-sellers, add-ons, and pairings (helpful, not pushy)
• Keep your station clean, organized, and guest-ready at all times
• Coordinate with BOH/bar for smooth service and correct pickups
• Follow SOPs, hygiene standards, and grooming requirements

Requirements:

• 1–3+ years waiter/waitress experience in café/restaurant service
• Hospitality mindset: warm, respectful, and guest-focused
• Strong English (Arabic is a plus)
• Fast, organized, calm under pressure, and a team player
• Flexible with weekends and peak hours

• Hospitality > attitude > ego
• Strong standards, cleanliness, and attention to detail
• Teamwork, accountability, and reliability
• A genuine desire to make guests feel looked after

• A standards-led environment with training and clear expectations
• Growth opportunities as we expand
• Competitive package (based on experience)
• A professional, respectful team culture

Apply with your CV and include:

• Role you’re applying for (Supervisor or Waiter/Waitress)
• Brief summary of your most recent hospitality experience

Mid-Senior level

Full-time

Management and Customer Service

Food and Beverage Services