MPM-Property Manager-(Outsource

Role :
Property Manager

Location: Abu Dhabi

Responsible for managing the day-to-day operations of any managed portfolio; to establish and manage all processes and functions relating to Property Management Operations, supporting the key business of the company; to evaluate and implement improvements to the internal processes to achieve satisfaction of customers and to improve efficiency and control; to support and guide the team of Property Operations to ensure team functions are performed in compliance with the standard operating procedures and to the expectations of MPM business channels;

maintain and update the system with current and actual data; maintain the Tenant and property information in the Oracle databases up to date.

• Responsible for managing assigned portfolio of all property management processes and procedures.
• Support the automation initiatives within the company and implement improvements to the workflows to gain further efficiency and controls.
• Work and follow approved SOPs, ensuring compliance with established KPIs.
• Manage Property Operations tasks of routine assignments such as issuance and renewal leases, follow up with renewals, termination of leases, attending customers’ requests, providing information to the customers, etc.
• Monitor and manage Government lease renewals and payments.
• Attend to and solve issues relating to customers referred by Customer Service Officers to provide satisfactory service on an ongoing basis.
• Communicate with Management and provide recommendations to improve processes and obtain effective tools that enhance customer service and satisfaction.
• Ensure timely reporting of management information.
• Ensure regular daily transactions of customer service counters are completed, and required supporting documents/ approvals are obtained.
• Support the Property Relationship Manager in managing division functions and assist with special tasks as and when required by management.
• Carry out portfolio site inspections according to the annual planner, submit the required report, and store it in the agreed folder, following SOP.
• Send upcoming properties to the leasing team upon receiving non‑renewal notices.
• Tenant retention – convince tenants to renew the same unit with the new target rent.
• Meet tenants as requested or required and resolve their issues professionally.
• Maintain department files and records electronically.
• Escalate serious issues, potential risks, or unsolvable cases based on SOPs to the line manager and senior management within 10 working days.
• The employee must protect MPM from any financial losses or damage to company reputation.
• The employee must give regular presentations about their portfolio to the line manager, senior management, and as requested.
• Close any issue, case, task force, and audit point within target date.
• Maintain an archiving system, ensuring accurate and timely storage and file management.
• Respond to inquiries and requests pertaining to the managed property.
• Complete and submit reports, forms, and other paperwork as required.
• Ensure compliance with applicable laws, rules, and regulations.
• Perform other related duties as assigned.
• Achieve the goals and KPIs of performance.

• Diploma certificate in business, technical or information technology discipline.
• Extensive knowledge of property management, experience with Property Management applications, ability to handle special tasks.
• Real Estate Industry background and experience essential.

• Over 2 years of work experience in property management functions – for Consultant.
• Over 5 years of work experience in property management functions – for Manager.

• Job Identification 1630