Engineering Operations Manager

Job Description Core Responsibilities & Deliverables Leadership & Site Operations

• Support Data Centre Manager with daily operations on site. Lead engineering teams to ensure accurate labour management and planning to fulfil required workloads within acceptable time frames.
• Take responsibility for Health, Safety, and Environment (HSE) across all engineering maintenance and reactive activities, promoting a strong safety culture.
• Work with stakeholders (central teams/customers etc.) to define strategic objectives for the site and manage their implementation.
• Ensure engineering teams are trained and competent in their functional roles and to act as first‑line responders for site incidents to minimise downtime.
• Implement and oversee a rigorous change management system to maintain 100% uptime and zero customer‑impacting failures.
• Plan, implement, and supervise all operations, maintenance, and energy management programmes.
• Identify and risk‑assess operational deficiencies and recommend improvements to enhance site performance.
• Ensure operational standards, compliance requirements, and company policies are embedded in day‑to‑day activities.
• Oversee critical facility systems including BMS, CAFM, mechanical, and electrical infrastructure.
• Act as a Senior Authorised Person (where applicable) for High Voltage and Low Voltage electrical systems.
• Support with enhancing maintenance by recommending and implementing improvements to the maintenance programme.
• Understand engineering design and operational aspects of all site systems.
• Manage incident and emergency response, including equipment failures, fires, evacuations, and security incidents.
• Participate in the company on‑call rota as first‑line escalation.
• Review service failures, produce incident reports, and track corrective action plans to completion.
• Monitor and report on weekly and monthly metrics, prioritising critical operational issues to drive productivity and reduce repeat failure, increasing overall service availability.
• Develop and maintain Data Centre operating procedures (OPs, emergency, standard, etc.) to ensure consistency and reliability.

• Oversee resolution of all identified issues across all site infrastructure and items that are assigned via management and supervisory teams.
• Ensure teams are responding to all faults, incidents, and remedial actions and that they are logged, tracked, and closed via the Service Desk Incident Management System.
• Oversee scheduling of planned preventative maintenance, contracted maintenance, and general maintenance to minimise service disruption.
• Oversee management of the site Permit to Work (PTW) system and ensure Risk Assessments and Method Statements (RAMS) are reviewed and applied.
• Coordinate with internal engineering teams and contractors to safely deliver maintenance, repairs, and customer‑impacting activities.
• Maintain accurate operational records, including CMMS/CAFM data, asset information, incident reports, and maintenance documentation.
• Support Data Centre Manager with raising and maintenance of Risk Register and life‑cycle planning for all site assets.

• Ensure all activities comply with HSE legislation, local regulations, and company policies.
• Promote and maintain a strong health and safety culture across the site.
• Utilise monitoring systems (BMS, PMS, CMS) to support effective fault response, performance monitoring, and operational decision‑making.
• Support incident investigations and Root Cause Analysis (RCA), implementing corrective and preventative actions to reduce repeat failures.
• Be fully conversant with company policies, operating and emergency procedures, and initiate improvements to minimise risk and promote best practice.
• Ensure site compliance is maintained to local legislative standards; any statutory compliance concerns raised, documented and having a clear action plan to achieve compliance.
• Work with ESG (Environmental Sustainability and governance) teams to improve sustainability and ensure accurate ESG reporting is complete each year.

• Develop strong customer relationships and embed a culture of…