Senior Manager - Residential & Commercial PM

Job Purpose

The Senior Residential & Commercial Property Manager is responsible for the effective management, operation, and financial performance of designated residential and commercial properties. This role:

• Leads a team of property and facility management professionals.
• Ensures high levels of tenant satisfaction.
• Drives occupancy and revenue targets.
• Maintains compliance with all regulatory and company standards.

• Develop and implement strategies and budgets aligned with corporate goals and asset plans.
• Lead, mentor, and manage the property team, ensuring effective service delivery, professional development, and achievement of KPIs.

• Oversee day-to-day operations, including leasing, rent collection, maintenance, tenant relations, and renewals.
• Monitor market trends and optimize rental rates, occupancy levels, and service standards.
• Implement and maintain policies, procedures, and internal controls; ensure compliance with legislation and best practices.

• Manage the leasing process: marketing vacancies, conducting property tours, screening applicants, and negotiating terms.
• Handle escalated tenant concerns, legal matters, disputes, and crisis situations to effective resolution.

• Oversee budgeting, financial reporting, and expenditure control for the portfolio.
• Approve vendor contracts and major expenses.
• Complete financial and operational reporting, including occupancy, income, arrears, and maintenance status.

• Coordinate with facilities management, legal, finance, and leasing teams for seamless service delivery.
• Manage vendor relationships and supervise contracted services.

• Lead initiatives for property enhancements, capital improvements, and sustainability practices.
• Identify and capitalize on new business opportunities or service offerings.

• Prepare and present regular reports on portfolio performance, tenant satisfaction, income, and risk areas to senior management.
• Handle emergency situations (e.g., incidents, insurance claims) and coordinate with relevant authorities.

• Bachelor’s degree in Property Management, Business Administration, Real Estate, or a related field;
  Master’s degree is an advantage.
• Certification in property management or real estate (e.g., CPM, RERA) is an advantage.

• Experience: Minimum 6–8 years in residential property management, with at least 3 years in a leadership role.
• Proven success managing large-scale residential portfolios and multi-disciplinary teams.
• Strong knowledge of local property laws, residential lease structures, and housing regulations.
• Financial Acumen: budgeting, forecasting, rent setting, and cost management.
• Excellent leadership, communication, and conflict resolution skills.
• Proficiency in property management software and MS Office.
• Strong customer orientation and ability to manage diverse stakeholders.
• High integrity, organizational capability, adaptability, and focus on results.