ILS Manager

Responsibilities

• ILS development topics:
• The ILS Manager will act as Project manager for all ILS disciplines
• Support of the offer preparation phase, for new business opportunities
• Project Leader and ILS Focal Point for the assigned Programs
• ILS Management Set-Up including ILS Milestone Planning, coordination, follow-up, reporting of ILS work packages (LSA, Tech Pubs, Obsolescence Management, Training)
• Ensure that the Customer requirements with respect to Services and ILS are respected
• Ensure the delivery on time, on cost and on quality of all the contractual deliverables
• Design To Support: strengthen the direct connection between Services and Engineering, to influence system design for optimal supportability in service
• Provide Support for blocking points solutions at Project level
• Selection of local ILS Suppliers /Subcontractor and organization of the startup of the subcontracted activities
• Management of R&S global production team, for the different ILS work packages (work packages preparation, planning, periodical reporting meetings, blocking point animation, quality checks on the deliverables and related administrative documents)
• Technical checks of the internal deliveries
• Coordination with all relevant internal and external Stakeholders (e.g. Production, Supply Chain, Sales, Project Managers, Customers)
• Coordination of entry into service phase with Service Transition teams
• Project monitoring with respect to time, cost and quality
• Establishment of a periodical reporting (visual management)
• Link with ILS Team in RSM
• Participate in Customer ILS Progress Meetings Preparation for Entry into Service:
• Actively participate in the creation of proposals for customer projects.
• Identify and implement required service and support structures as well as capabilities
• Implement contract details in SAP and C4C (contract number, support teams, KPIs, etc.).
• Initiating and monitoring the service-oriented material introduction, including subcontractor management.
• Create and maintain the Service Implementation Plan until handover to the Service Delivery Manager (SDM).
• Coordinate and initiate the creation and maintenance of the system bill of materials.
• Ensure spare parts availability within customer projects.
• Implement the training concept for internal and external service and support personnel.
• Participate in the FAT & FinAT to finalize service and support-related information.
• Conduct an end-to-end test of the defined service processes.
• Hand over and explain the defined service concept to the Service Delivery Manager and the Service and Support Structure.
• Contribute to the service product development process if necessary.