AVP & Team Leader, Liabilities - NTB Coverage DXB

AVP & Team Leader, Liabilities - NTB Coverage DXB Key Accountabilities

• Support the team to achieve sales and revenue objectives for all products as per the set business plan.
• Support the team to achieve monthly and annual set KPI objectives.
• Help the team by providing leads and distributing them.
• Distribute the team to different areas to ensure maximum utilization of the market.
• Ensure cross‑sell opportunities are tracked and sent accordingly.
• Maintain daily sales reports on sales performance.

• Maintain and enhance relationships with key clients and increase share of wallet.
• Monitor the performance of all clients onboarded by the team members and be responsible for the quality of CDD and documentation.
• Keep close monitoring of the market and update the manager.
• Ensure thorough knowledge of all product, policies and processes to achieve superior client onboarding experience.
• Call random clients to ensure proper information and services are provided.
• Understand and resolve/escalate customer redresses to ensure timely resolution.

• Participate in assigned People Development and L&D programmes.
• Ensure participation in assigned training, learning & development programmes.
• Maintain awareness of competition offerings and provide suggestions to the line manager to improve product/processes.

• Ensure implementation of prescribed Sales & Compliance processes as per Bank's policies.
• Implement governance & controls to proactively identify, manage and minimise potential losses to the franchise within the respective area.
• Adhere to Risk Control Assessment process across all areas of Business Banking Department – selling, client onboarding, fraud control, client application & KYC documentation, etc.
• Adherence to all prescribed internal processes to ensure satisfactory audit ratings.
• Ensure to bring quality and right customers to the franchise.

• Executive

• Full‑time

• Business Development and Sales
• Banking