Assistant General Manager

Join to apply for the Assistant General Manager role at Time Out Market

Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and clients.

Our Assistant General Manager takes the lead in ensuring that the best of the city under one roof provides each of our guests and team members a memorable experience with each visit.

We are seeking a dynamic and experienced Assistant General Manager to join our leadership team and support the daily operations of our large‑scale food and beverage Market. The AGM is an integral part of the senior leadership team and will work closely with the General Manager to ensure excellence in guest experience, team performance, financial results, and operational efficiency. This role requires a hands‑on leader with strong business acumen, a customer‑first mindset, and the ability to thrive in a fast‑paced, high‑volume environment.

• Lead and motivate diverse teams (front‑of‑house, back‑of‑house, support staff) and be skilled at managing performance and retaining talent in a high‑turnover industry
• Conflict resolution and team‑building skills
• Deep understanding of F&B operations, including service standards, kitchen workflows, supply chain, and compliance
• Strong eye for detail while balancing big‑picture efficiency and guest experience
• Maintain the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with TOM expectations
• Monitor labor, food, and beverage costs while implementing strategies to maximize profitability
• Strong knowledge of P&L management, budgeting, forecasting, and cost control
• Analysis of sales trends, labor costs, food costs, and margins to drive profitability
• Able to demonstrate success in managing budgets, increasing revenue, and reducing costs
• Familiarity with restaurant management systems, POS data, and financial reporting
• Collaborate with the GM on sales‑building initiatives, marketing promotions, and community engagement
• Focus on succession management, training and development of all Market employees
• Delegate responsibility to the management team as needed and enforce existing policies consistently
• Oversee and participate in the hiring, training, supervision and management of the market operations team
• Oversee the weekly schedule for both TOM staff and contracted staff to meet or exceed budgeted goal
• Oversee payroll for the hourly and management staff, conduct pre‑shift meetings, and assist team members with any inquiries
• Partner with the General Manager to develop and implement operating standards, policies, and procedures to be followed by the management team
• Assign and instruct the employees and managers in the details of their work; observe performance and encourage improvement where necessary
• Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for the management team and other TOM and Vendor employees
• Ensure every guest receives exceptional service in line with brand standards
• Address and resolve customer concerns with professionalism and care
• Lead initiatives that enhance guest loyalty and satisfaction
• Interact with all department personnel, restaurant staff and Vendor staff as needed
• Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with purchasing and finance teams
• Ensure that no members of staff are permitted to work if they are not suitably dressed, groomed or showing symptoms of sickness
• Develop and implement cost‑saving and profit‑enhancing measures
• Maintain positive and professional relations with vendors, managing vendor interaction on the property with our staff
• Monitor guest satisfaction on all levels, including social media platforms
• Ensure health, safety, and sanitation requirements are in compliance with local laws and agencies
• Collaboration across all operations within the greater Oakridge Park development & daily operations

• Progressive leadership experience in hospitality, with a focus on…