Banking CRM Strategy & Requirements Analyst

A leading technology consultancy is seeking a Functional CRM Consultant to lead the definition of business requirements for a platform-neutral CRM solution. This role requires expertise in banking and investment domains, with a strong emphasis on stakeholder engagement and workshop facilitation. Responsibilities include defining customer journeys, documenting functional needs, and supporting vendor evaluations. The ideal candidate should possess solid experience in requirements structuring and process design, particularly within the commercial banking space.
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