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Job Description & How to Apply Below
Job Code : 5867
Position Title :
Service Desk Analyst
Experience : 3 to 5 yrs
Location :
Abu Dhabi
Language :
English
Education :
Bachelor's degree
- 3 5 years' Service Desk experience in enterprise environment
- Experience using Service Now ITSM platform
- Strong understanding of ITIL v4 principles
- Experience in SLA-driven environment
- Exposure to regulated or financial services / trading environment preferred
- Strong troubleshooting methodology
- ITIL Foundation Certification
- Experience supporting ETRM or trading systems
- Experience in energy, financial services or oil & gas sectors
- Knowledge of identity governance and access controls
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