It Support Engineer

الوصف الوظيفي

One of our clients in Abu Dhabi is looking for IT Support Engineer.

• Provide technical support for all IT-related systems and infrastructure both at office and offshore.
• Install, configure, and maintain computer systems, hardware, software, and network devices on vessels and at corporate offices.
• Manage centralized file and application services, including Servers, SAN/NAS, and workstation-level resources on vessels.
• Configure, monitor, and maintain network architectures, including LAN/WAN, Wi‑Fi systems, and network security protocols.
• Hands‑on experience with network infrastructure, routing/switching, firewalls, and Wi‑Fi deployment.
• Administer and support VSAT/FBB satellite communication systems to ensure reliable offshore connectivity.
• Manage servers, email systems, and cloud services such as Microsoft Azure and Office.
• Possess strong knowledge of satellite communications (GEO/MEO/LEO) and VSAT/FBB technologies.
• Administer IP telephony systems, such as Avaya or similar platforms.
• Maintain and update hardware inventory and associated maintenance records.
• Troubleshoot and resolve technical issues promptly to minimize downtime and ensure high availability.
• Collaborate with onshore IT teams to ensure integration and standardization of systems.
• Ensure all systems comply with internal IT policies and external regulatory requirements.
• Participate in after‑hours and emergency support on a rotational or as‑needed basis.
• Excellent troubleshooting, diagnostic, and problem‑solving skills.
• Ability to work independently in a fast‑paced, 24/7 marine environment.
• Strong verbal and written communication skills.
• Willingness to travel offshore and support marine operations as required.