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Program Director -CRM

Job in Abu Dhabi, UAE/Dubai
Listing for: Dicetek LLC
Full Time position
Listed on 2026-02-28
Job specializations:
  • IT/Tech
Salary/Wage Range or Industry Benchmark: 200000 - 300000 AED Yearly AED 200000.00 300000.00 YEAR
Job Description & How to Apply Below

Experience and Qualification

  • University Degree in Technology, Management or equivalent
  • MBA or equivalent master’s degree is preferred.
  • Proven leadership of enterprise CRM or front-office platform transformations
  • Direct experience with CRM systems like Microsoft Dynamics CRM (or Dynamics
    365), Salesforce
  • Experience working with Lighthouse CRM or comparable CRM platforms
  • Strong exposure to Wholesale Banking and Investment Banking & Markets environments
  • Experience delivering transformation under regulatory and control scrutiny
  • Minimum experience of 12+ years in program leadership roles in banking
  • Management of budgets of 50m AED onwards at a minimum
  • Track benefits realization and value delivery
  • Extensive experience in global tier 1 banking environments with a background in management consulting ideally
  • Experience operating under regulatory scrutiny and audit environments
  • Demonstrated success managing complex stakeholder and vendor landscapes
  • Strong regulatory and risk mindset
  • This is a front-to-back role, so candidates from a purely IT background will less likely be considered over candidates with front-to-back experience
  • Certification(s) such SAFe, Prince2 or PMP mandatory
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