Senior Project Manager – Operational Transformation & Digitization

Role Purpose

The Senior Project Manager will lead and deliver phased operational transformation and digitization programs across the bank. The role focuses on modernizing manual operational procedures and workflows by leveraging the bank’s T24 core banking system, New Gen workflow management platform
, and supporting peripheral systems to enable end-to-end, integrated, and digital processes across business functions—from customer onboarding through transaction completion. The role requires strong delivery governance, stakeholder engagement, financial control, and the ability to demonstrate measurable success after each phase and key deliverable
.

• Lead the delivery of large-scale operational transformation projects using a phased delivery model
• Define phase-wise scope, milestones, deliverables, success criteria, and KPIs
• Plan and manage dependencies across phases to ensure smooth transition and continuity
• Ensure timely delivery of each phase while maintaining alignment with the overall transformation roadmap
• Drive change control and ensure scope discipline across phases

• Lead the redesign and digitization of manual operational processes and workflows
• Partner with Operations, Business, IT, Risk, and Compliance teams to define future-state processes
• Ensure solutions are primarily implemented within T24, New Gen Workflow, and approved peripheral systems
• Enable end-to-end straight-through processing through system integration across business functions
• Identify opportunities for automation, control enhancement, and operational efficiency

• Define measurable success metrics and benefits realization for each phase and key deliverable
• Build and communicate success stories, including operational improvements, efficiency gains, risk reduction, and customer experience enhancements
• Prepare executive-ready summaries highlighting outcomes, lessons learned, and next-phase readiness
• Use delivered phases to build momentum, stakeholder confidence, and executive sponsorship

• Manage cross-functional teams including business analysts, functional consultants, developers, testers, and operations SMEs
• Coordinate internal stakeholders across Business, Operations, IT, Compliance, Risk, and Finance
• Lead governance forums, working groups, and steering committee meetings
• Proactively manage risks, issues, and escalations

• Manage external vendors, system integrators, and consultants
• Oversee Statements of Work (SOW), contracts, milestones, and deliverables
• Manage invoices, payments, and vendor performance through internal procurement systems
• Ensure contractual deliverables align with phase-wise project outcomes

• Own and manage the overall project budget across multiple phases
• Track forecasts, actuals, and variances at phase and program level
• Provide accurate financial reporting and cost transparency to senior management
• Ensure compliance with internal financial and procurement policies

• Produce high-quality project reports, dashboards, and presentations for management and executive audiences
• Develop and maintain dashboards covering scope, schedule, budget, risks, dependencies, and benefits realization
• Ensure reporting is timely, accurate, and aligned with governance requirements
• Maintain comprehensive documentation and audit-ready records

• Strong experience in banking operations transformation and digitization
• Hands-on delivery experience with T24 core banking and workflow/BPM platforms (preferable)
• Strong understanding of end-to-end banking operations (customer onboarding, servicing, transaction processing)
• Experience integrating core banking and peripheral systems

• Proven experience delivering complex programs using phased or iterative delivery models
• Strong leadership and people management skills across functional and technical teams
• Excellent stakeholder management and executive communication skills
• Strong…