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QA Engineer; Customer Service

Job in Abu Dhabi, UAE/Dubai
Listing for: Astra Tech
Full Time position
Listed on 2026-01-14
Job specializations:
  • IT/Tech
    IT QA Tester / Automation
Salary/Wage Range or Industry Benchmark: 120000 - 200000 AED Yearly AED 120000.00 200000.00 YEAR
Job Description & How to Apply Below
Position: QA Engineer (Customer Service)

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Join to apply for the QA Engineer (Chat, IM & VoIP) role at Astra Tech

We are looking for a detail-oriented QA Engineer, responsible for ensuring the quality, reliability, and performance of our core communication features across Android and iOS platforms. In this role, you will test critical in-app modules including Instant Messaging, VoIP calling, Ads, and Wallet services, ensuring a seamless real-time communication experience for millions of users.

You will work closely with Product Managers and Engineers to validate end-to-end user journeys, combining mobile UI testing with backend API and protocol-level validations. The role involves regression, exploratory, and compatibility testing across devices and OS versions, with opportunities to contribute to mobile UI automation. This position is ideal for a QA Engineer who thrives in fast-paced, Agile environments and is passionate about delivering high‑quality, communication‑centric mobile applications.

Responsibilities
  • Conduct comprehensive functional and compatibility testing of mobile applications across Android and iOS platforms.
  • Perform detailed validation of in-app modules such as Instant Messaging (IM), Ads, VoIP calling, and Wallet services.
  • Collaborate with developers and product managers to analyze requirements, identify test scenarios, and ensure timely, high-quality releases.
  • Execute end-to-end testing, including backend API validations and frontend UI interactions.
  • Participate in regression, smoke, and exploratory testing for new features and major app releases.
  • Validate communication protocols such as TCP to ensure messaging and calling reliability.
  • Contribute to the development and maintenance of mobile UI automation scripts (preferred).
  • Report bugs with detailed reproduction steps and work closely with the development team to track resolution.
  • Actively contribute to the continuous improvement of testing processes and tools.
Requirements
  • Bachelor's degree or higher in computer science or a related field.
  • Hands‑on experience in mobile app testing (Android & iOS), especially for IM, Ads, or communication‑focused applications.
  • Familiarity with telecom protocols such as TCP and real-time communication workflows.
  • Basic understanding of backend API testing and tools like Postman, Charles Proxy, or Wireshark.
  • Prior exposure to mobile compatibility testing across various devices and OS versions.
  • Experience in UI test automation using frameworks like Appium or Robot Framework is a plus.
  • Strong analytical mindset, attention to detail, and a proactive approach to quality assurance.
  • Ability to communicate effectively in English and collaborate across product and engineering teams.

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