Job Description & How to Apply Below
Owns ITSM process governance and operational performance across Incident, Problem, Change, and Release Management.
Key ResponsibilitiesOversee ITSM lifecycle processes
Maintain service catalogs and configuration data
Drive audits, compliance, and risk management
Deliver service improvement initiatives
Report service metrics to senior leadership
Required Skills & CertificationsStrong ITSM lifecycle knowledge
Service Now or Jira Service Management
Process documentation and governance expertise
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