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Job Description & How to Apply Below
Manages high-priority and major incidents to restore service quickly and minimize business impact.
Key ResponsibilitiesCoordinate L1/L2/L3 teams and vendors
Manage incident SLAs and aging tickets
Lead major incident calls and communications
Produce incident reports and analytics
Continuously improve incident management processes
Required Skills & CertificationsService Now / Jira SM / Remedy
Strong crisis management and communication skills
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