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ITSM Delivery Lead: ServiceNow & Process Governance

Job in Abu Dhabi, UAE/Dubai
Listing for: Le Chene
Full Time position
Listed on 2026-01-09
Job specializations:
  • IT/Tech
    IT Project Manager, IT Consultant, IT Business Analyst, IT Support
Salary/Wage Range or Industry Benchmark: 60000 - 120000 AED Yearly AED 60000.00 120000.00 YEAR
Job Description & How to Apply Below
A leading IT service management company in the United Arab Emirates seeks a professional to own ITSM process governance and operational performance across Incident, Problem, Change, and Release Management. The candidate will oversee ITSM lifecycle processes, maintain service catalogs, and drive audits and compliance. Strong ITSM lifecycle knowledge and familiarity with Service Now or Jira Service Management are essential. This role is pivotal for delivering service improvements and reporting metrics to senior leadership.
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