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Incident Manager

Job in Abu Dhabi, UAE/Dubai
Listing for: Le Chene
Full Time position
Listed on 2026-01-09
Job specializations:
  • IT/Tech
    IT Project Manager
Salary/Wage Range or Industry Benchmark: 120000 - 200000 AED Yearly AED 120000.00 200000.00 YEAR
Job Description & How to Apply Below
  • Location:

    Abu Dhabi, UAE

  • Employment:
    Full Time

  • Industry: AI and IT Company

  • Sector:
    Government Entity

  • Contract:

    1 year – extendable

  • Experience: 5–7 Years

Role Overview

Manages high-priority and major incidents to restore service quickly and minimize business impact.

Key Responsibilities
  • Coordinate L1/L2/L3 teams and vendors

  • Manage incident SLAs and aging tickets

  • Lead major incident calls and communications

  • Produce incident reports and analytics

  • Continuously improve incident management processes

Required Skills & Certifications
  • ITIL 4 Specialist:
    Drive Stakeholder Value (DSV)

  • Major Incident Management expertise

  • Service Now / Jira SM / Remedy

  • Strong crisis management and communication skills

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