Major Incident Commander

A prominent service management firm in Abu Dhabi is seeking an experienced service management professional to manage high-priority and major incidents. The role involves coordinating with various teams to ensure quick service restoration, managing SLAs, and leading communications during incidents. The ideal candidate should have strong crisis management and communication skills, along with experience in Service Now, Jira SM, and Remedy.

This position offers an opportunity to improve incident management processes and deliver effective service.
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