L1 Infrastructure Support Engineer
Role Overview
We are seeking a proactive L1 Infrastructure Support Engineer to provide support for hardware, servers, and storage systems. The candidate should have a foundational understanding of IT infrastructure with experience in using key tools like Solar Winds, Dynatrace, Service Now, and Nexthink for monitoring and incident management.
Role Overview
We are seeking a proactive L1 Infrastructure Support Engineer to provide support for hardware, servers, and storage systems. The candidate should have a foundational understanding of IT infrastructure with experience in using key tools like Solar Winds, Dynatrace, Service Now, and Nexthink for monitoring and incident management.
Key Responsibilities
- Monitoring & Incident Detection:
- Monitor servers, storage, and other IT infrastructure using tools such as Solar Winds, Dynatrace, and Nexthink.
- Detect and respond to hardware and software alerts promptly.
- Escalate issues to L2/L3 teams following standard procedures.
- Basic Troubleshooting & Incident Management:
- Perform basic troubleshooting for hardware and system issues, using logs and system diagnostics.
- Record incidents in Service Now, categorize, and escalate as needed.
- Communicate incident status and resolution steps clearly to stakeholders.
- Infrastructure Maintenance & Support:
- Assist with routine maintenance tasks like updates, backups, and health checks.
- Support hardware and software installations and upgrades under L2 guidance.
- Use Nexthink for deeper endpoint insights and health checks.
- Documentation & Reporting:
- Maintain accurate documentation for infrastructure setups and troubleshooting processes.
- Generate regular reports on infrastructure health and incident metrics.
- Collaboration & Communication:
- Coordinate with L2/L3 teams to resolve issues efficiently.
- Participate in team discussions to support continuous improvement.
Required Qualifications
- Experience:
1-3 years of experience in infrastructure support roles. - Technical
Skills:
Basic knowledge of servers, virtualization, and networking. - Tools:
Familiarity with monitoring and support tools like Solar Winds, Dynatrace, Nexthink, and incident management tools like Service Now. - Problem-Solving:
Effective troubleshooting skills for infrastructure issues. - Communication:
Clear communication for technical and non-technical discussions.
Preferred Qualifications
- Certifications like CompTIA Server+ or basic infrastructure certifications.
- Experience with virtual environments and cloud-based infrastructure.
- Seniority level
Not Applicable
- Employment type
Contract
- Job function
Information Technology - Industries
IT Services and IT Consulting
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