Application Support Engineer

Application Support Engineer at Dicetek LLC. This role focuses on proactive application support, performance monitoring, issue diagnosis, and collaboration with cross-functional teams to deliver reliable services.

• Identify bottlenecks and bugs from application logs and devise quick workarounds, then work with the team to derive a permanent solution.
• Understand application source code and troubleshoot to determine root cause analysis (RCA).
• Configure and monitor events and alerts as part of proactive monitoring to avoid incidents.
• Manage daily health checks of the application as part of monitoring.
• Collaborate with other service line members to verify issues and coordinate resolutions.
• Write database queries to perform workarounds for issues.
• Perform application server patching.
• Application deployment in AWS cloud platform.

• Senior professional with 6-8 years of experience.
• Working experience on Core Java and Java EE technologies, such as JDBC, JMS, JNDI.
• Hands-on experience with AWS cloud components and deployment framework. Able to verify issues in microservices and recommend solutions.
• Good understanding and hands-on knowledge of IBM Web Sphere administration and deployment concepts.
• Experience in application log analysis and troubleshooting by going through the application source code and database queries.
• Hands-on experience in application monitoring tools and able to troubleshoot issues from monitoring events.
• Experience on Linux and AIX operating systems with knowledge of basic shell scripting.
• Good knowledge of RDBMS databases (Oracle) with experience in writing SQL queries and scripts.
• Good understanding of MQ and its operation. Can troubleshoot independently on these issues with minimal guidance.
• Good understanding of REST and SOAP Web services.
• Basic knowledge of infrastructure components, such as firewalls and load balancers.
• Should be able to troubleshoot production issues from application codes independently with minimal supervision.
• Experience handling Internet and Mobile Apps (Android and iOS).
• Demonstrate strong technical skills with a deep understanding of modern architectural styles and practices such as Microservices, Containers, Cloud (AWS, Azure), APIs, Event-driven architecture, Evolutionary architecture, etc., with a focus on debugging based on the application source code.
• Familiarity with build tools such as Ant, Maven, and Gradle.
• Good verbal and written communication skills.
• Willingness to work in shifts in a 24x7 support model.

• Contract

• Information Technology

• IT Services and IT Consulting