Technical Support Engineer - Network IP Telephony

Overview

Technical Support Engineer - Network IP Telephony at Intertec Systems.

• Ensure high availability and reliable performance of the Network & IP Telephony environment.
• Design and implement IP telephony solutions, including voice mail, call routing, and conferencing.
• Configure Cisco IP phones, Call Manager, and other related components.
• Troubleshoot and resolve IP telephony issues.
• Maintain and optimize IP telephony infrastructure.
• Integrate IP telephony systems with other network infrastructure components, such as routers, switches, and firewalls.
• Ensure seamless interoperability between voice and data networks.
• Implement security measures to protect the IP telephony infrastructure from unauthorized access and threats.
• Configure security features such as firewall rules and access control lists.
• Diagnose and resolve complex IP telephony issues.
• Utilize troubleshooting tools to identify and fix problems.
• Maintain detailed documentation of network configurations and procedures.
• Create and update knowledge base articles.
• Managing CUCM Daily issues related to IP telephony.
• UCCX scripting and support.
• Cisco Jabber support (Expressway).
• Teams Admin portal management and configuration.
• Troubleshooting issues on SIP/ PRI lines.
• Cisco Unity Connection support
• Imagicle call recording, Billing support.
• Managing and support related to Critical call center and toll free.
• Day to day task on Cisco IM and Presence.
• Managing of Cisco UCS servers.
• Coordinating with IT Helpdesk for troubleshooting Telephony issues.
• Maintaining backup, overall health of system.
• Port security and switching support on Cisco and Huawei.
• Management of Network devices like Router, Switches, Local Area Network Devices, Wireless Devices, Unified Communication devices, Firewalls, Load Balancers, WAF, NAC, etc.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills.
• Ability to work independently and as part of a team.

• Strong understanding of IP telephony protocols (SIP, H.323, RTP, etc.)
• Experience with Cisco Call Manager, Unity Connection, and IP phones
• Knowledge of network protocols (TCP/IP, UDP, DNS, DHCP)
• Experience with VoIP network design and implementation
• Troubleshooting and problem-solving skills
• Strong communication and interpersonal skills

• Experience:
  
  6+ years
• Certifications:
  
  Cisco CCNA, CompTIA Network+, CCNP Voice, CCDA (as applicable)

• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries: IT Services and IT Consulting