Guest Service Agent - Housekeeping Emiratis - Conrad

Guest Service Agent – Housekeeping (Full‑Time) – Conrad Abu Dhabi (Emiratis Only) – Job Number: HOT0CD7H

Work Locations:
Conrad Abu Dhabi, Etihad Towers, Etihad Towers West, Corniche Abu Dhabi

A Guest Service Agent accepts, delivers, and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.

As a Guest Service Agent in Housekeeping, you will make sure that our Guests experience a clean, comfortable, and welcoming environment. Your role directly impacts Guest satisfaction and contributes to the overall exceptional experience of every stay.

• Respond promptly and efficiently to Guest requests, inquiries, and complaints related to housekeeping services.
• Coordinate with the Housekeeping team to ensure Guest rooms, public areas, and back‑of‑house areas are maintained to the highest standards.
• Communicate relevant Guest feedback to the Housekeeping Supervisor and other departments as needed.
• Demonstrate a consistently high level of customer service and professionalism.
• Attend training sessions to maintain and improve knowledge of housekeeping procedures and hotel services.
• Ensure compliance with hotel security, fire, and health and safety regulations.
• Follow brand standards and operational policies when handling front‑of‑house systems, equipment, and supplies.
• Assist other departments as needed to support overall hotel operations.

• Previous experience in a customer‑focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Calm, efficient, and organized with great attention to detail
• Ability to multi‑task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

• Previous experience in cash handling
• Experience in the hotel, leisure, and/or entertainment sectors

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And our amazing Team Members are at the heart of it all!

Full‑time

Conrad Hotels & Resorts

Guest Services, Operations, and Front Office