Front Office Team Leader; Preferably Russian Speaker - Conrad Etihad Towers

What will I be doing?

A Front Office Team Leader is responsible for managing the first impressions of our resident Guests and, therefore, must perform the following tasks to the highest standards:

• Serve as a key point of contact for resident Guests and efficiently respond to resident Guest enquiries
• Provide information, advice and booking services for a wide variety of resident Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
• Process and deliver messages for resident Guests
• Deliver and safely store resident Guest luggage
• Plan, organise and control the daily operations of the Concierge Desk to ensure the smooth operation of the department
• Stay current with all hotel services as well as daily VIP requests and special events
• Represent the needs of the Team to others in the hotel
• Ensure orderliness and safety guidelines around the lobby and front door areas
• Provide support to Management as required, in cases of emergency
• Project a professional manner with an emphasis on hospitality and Guest service
• Maintain a clean, healthy, and safety working area
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a variety of different work situations
• Ability to work on your own and as part of a team
• Knowledge of the local area
• Previous experience managing a team
• Previous experience working in reception in a hotel environment

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!

Work Locations Conrad Abu Dhabi Etihad Towers

Schedule Full-time

Brand Conrad Hotels & Resorts

Job Guest Services, Operations, and Front Office