Events Coordinator

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for an Events Coordinator to join our Sales team.

Based at the Emirates Palace Mandarin Oriental, Abu Dhabi within the Sales Department, the Events Coordinator is responsible for assisting the concentrated sales efforts of the Groups and Events Sales Team and to extend that assistance to other professional sales team members when requested. The Events Coordinator reports to the Sales Manager.

• Assume complete responsibility for learning from initial orientation and training programs conducted when joining the sales team by the Director of Groups & Events and all sales associates.
• Constantly gather, understand and apply the expanding knowledge of foods, beverages, technical equipment and inter-departmental procedures to the sales and planning process with the client through the Director of Groups & Events.
• Maintain an up-to-date planning information portfolio for easy reference in the sales and planning process.
• Effectively represent the Hotel in all telephone, written and personal contacts with potential, past and current clients with warm and friendly guest contact, an ever-present willingness to assist, and especially an obvious desire to welcome client business to the hotel.
• Follow all directions and guidelines shared by the Director of Groups & Events precisely, asking questions to better understand any directions and guidelines which may be unclear.
• Keep all colleagues abreast of all information from the client which may be vital to timely response.
• Prepare all typed materials (proposals, contracts, banquet event orders, change forms and all other inter-departmental forms) accurately and thoroughly, realising the importance of such in order to ensure anticipated results.
• Assume responsibility for small groups as assigned by the Director of Groups & Events following all department sales and planning procedures precisely and at all times.
• Handle all types of events under the supervision of the Director of Groups & Events.
• Actively engage with guests at the kiosk to promote hotel offerings across F&B, Rooms, and Leisure, identifying needs and interests to generate qualified leads and drive revenue opportunities.
• Accurately collect guest data and preferences, ensuring timely sharing with the relevant departments (Sales, F&B, Rooms, Leisure, Marketing) to support follow-ups, personalization, and conversion.
• Stay fully up to date with the hotel’s latest promotions, activations, and campaigns, confidently representing the brand and ensuring consistent, compelling messaging to guests.

• Previous experience in a high-volume internationally recognized luxury hotel chain and a few years in a similar position is required
• Degree or Higher National Diploma equivalent in Hospitality Management will be an advantage
• Excellent communication, interpersonal skills and organizational skills
• Preferably, language proficiency in Arabic

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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