Waiter​/Waitress

We are seeking a dynamic and talented Waiter / Waitress to join our team in the hotel industry in the UAE. The Waiter / Waitress will be responsible for the following key job responsibilities:

• Report for duty punctually, wearing the correct uniform with name badge and palm pin at all times.
• Gather and transport all supplies needed for the set-up of a function.
• Report any deviations from set standards and procedures to the manager.
• Maintain all operating equipment.
• Keep all service and storage areas safe, clean, and locked.
• Report any complaints, incidents, or irregularities to management.
• Assist in implementing work simplification and necessary changes.
• Be punctual at all times.
• Ensure guests receive the attention they require.
• Behave professionally with staff, managers, and directors.
• Attend to guest needs, complaints, and on-site requests courteously and helpfully.
• Set up and unset function rooms, including table setting, according to standards.
• Perform cashiering and dispense beverages as assigned by Banquet Management.
• Comply with hotel and department policies and procedures.
• Deliver high-standard Food and Beverage service according to departmental standards.
• Communicate difficulties, guest comments, and relevant information to superiors.
• Establish and maintain effective working relationships.
• Maintain knowledge of all F&B services, outlets, hotel services, features, and hours of operation.
• Perform any other duties assigned by hotel management.
• Assist other Food & Beverage outlets during peak times when needed.

Qualifications

• Proficiency in reading, writing, and speaking English.
• Well-presented and professionally groomed at all times.
• Good communication, customer contact, and problem resolution skills.
• Basic knowledge of F&B products.
• Good interpersonal skills and self-confidence.
• Guest-oriented and service-minded with attention to quality.
• Team player with strong interpersonal skills and attention to detail.

Additional Information

• Experience is an asset.
• Prior experience with related systems is preferred.
• Strong interpersonal and problem-solving abilities.
• Fluency in English; additional languages are an advantage.

Our commitment to Diversity & Inclusion:

We are an inclusive company committed to attracting, recruiting, and promoting diverse talent.

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