Telephone Operator

Job Description

The Telephone Operator accepts, delivers, and responds to guest and management messages, enquiries, and emergencies, using knowledge of hotel facilities, services, and the local area to respond quickly. They contribute to the first impressions of our guests and must perform the following tasks to the highest standards.

• Achieve positive outcomes from guest queries in a timely and efficient manner
• Accept and deliver all messages correctly and promptly for both guests and management
• Ensure all wake‑up calls take place at the correct time
• Demonstrate knowledge of all hotel facilities and services and use upselling techniques to promote these offerings when appropriate
• Handle emergency calls immediately and relay comprehensive and accurate information, as required
• Demonstrate a high level of customer service at all times
• Comply with hotel security, fire regulations, and all health and safety legislation
• Attend appropriate training courses, when required
• Demonstrate knowledge of all hotel services, local attractions, and landmarks in the hotel vicinity
• Follow company brand standards
• Assist other departments, as necessary

Talented telephone operators who embody Hilton values and possess the following skills:

• Positive attitude and good communication skills, especially on the telephone
• Commitment to delivering a high level of customer service
• Ability to work independently and as part of a team
• Competent level of IT proficiency

• Previous experience in a customer‑focused industry

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!

THE WB Abu Dhabi, Curio Collection by Hilton

Full‑time

Curio Collection by Hilton

Guest Services, Operations, and Front Office

Role Level: Entry‑Level
Work Type:
Full‑Time
Country:
United Arab Emirates
City:
Abu Dhabi
Company Website:
Job Function:
Others
Company Industry: Hospitality
Sector:
Hospitality