Guest Relations Executive - Conrad Etihad Towers

Guest Relations Executive – Conrad Abu Dhabi Etihad Towers

Join to apply for the Guest Relations Executive role at Hilton. A Guest Relations Executive directly addresses the needs of VIP and long‑stay guests and ensures an exceptional Guest experience.

• Meet, greet and direct guests who enter the lobby area
• Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on their requirements
• Seek verbal feedback from customers regularly and respond to all guest queries in a timely and efficient manner
• Serve as a point of contact for long‑stay guests (14+ days) ensuring they feel comfortable and can ask advice or information from Guest Relations
• Manage, record and resolve promptly guest or customer complaints
• Maintain a very high level of customer service for Reception, Lobby area and Level
  45
• Show thorough understanding of all facilities and services provided within the hotel; identify opportunities for up‑selling and promotion
• Show creativity with ideas regarding lobby/reception decoration at suitable seasonal times to enhance overall image and warmth
• Communicate with the Level
  45 Manager, track and reward regular guests for their loyalty and creativity; choose rewards that meet guest preferences while staying within the allocated budget
• Maintain good communication and work relationships in all hotel areas
• Maintain staffing levels to meet business demands
• Attend all Reception and Level
  45 meetings
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front‑of‑house equipment and property management systems
• Assist with other departments, as necessary

• Ability to listen and respond to demanding guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering high levels of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of work situations

• Previous experience in a customer service function or a similar role
• Passion for delivering an exceptional level of Guest service
• High level of IT proficiency

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision – “to fill the earth with the light and warmth of hospitality” – unites us as a team to create remarkable hospitality experiences worldwide every day.

Conrad Abu Dhabi Etihad Towers

Full‑time

Conrad Hotels & Resorts

Guest Services, Operations, and Front Office

Entry level

Full‑time

Business Development and Sales

Hospitality