Housekeeping Attendant

Housekeeping Attendant (HOT0BY6H) Job Number

HOT0BY6H

THE WB Abu Dhabi, Curio Collection by Hilton Yas Leisure Drive, Yas Island, Abu Dhabi

A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests, analyzing each request and delegating between team members so that work can be done efficiently and timely, ensuring an exceptional experience for our guests.

• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards.
• Monitor the appearance, standards, and performance of all Housekeeping and Laundry team members with an emphasis on training and teamwork.
• Provide excellent guest service.
• Actively work on availability and release of rooms for guest service along with floor housekeeping supervision.
• Manage controls of the Housekeeping department, such as: frequency of employees, release of master keys, book incident, input and output of uniform and linen.
• Check daily the guest information in CRM and ensure that preferences and requests are met on time.
• Request flowers for special occasions (marriage, death, maternity, etc.) and provide embroidery for special linen.
• Control monthly Lost and Found and donations.
• Check the uniforms and send for cleaning and/or repair.
• Coordinate and control traffic of documents and people within the department; release linen of Laundry daily.
• Release daily guest clothing for guests using the laundry service.
• Complete monthly closing of laundry expenses and provisions.
• Replace the Laundry Attendant in case of holidays, days off or absences.

• Planning and organizing.
• Good oral and written communication.
• Previous experience in Laundry.
• Good interpersonal skills.
• Proficiency at an intermediate level with computers and Microsoft Office.
• Committed to delivering a high level of customer service.
• Excellent standards of cleanliness.

It is advantageous if you demonstrate the following capabilities and advantages:

• Ability to work in a team.
• Excellent attention to detail.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And our amazing team members are at the heart of it all!