Model
Listed on 2025-12-02
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Hospitality / Hotel / Catering
Customer Service Rep, Event Manager / Planner -
Customer Service/HelpDesk
Bilingual, Customer Service Rep, Event Manager / Planner, English Customer Service
While in Abu Dhabi for business or leisure, enjoy the luxury and comfort of a home at Majlis Grand Mercure Abu Dhabi Resort. From studios to executive suites, all 198 rooms feature fully furnished kitchens, free Wi-Fi, and LCD HD TVs. Our 24-hour concierge service caters to your every need, and room service is available around the clock. Savor Mediterranean and Arabic cuisine at our rooftop restaurant, or experience authentic French café offerings at La Maison du Goût.
Located in the heart of a vibrant and multicultural city, Majlis Grand Mercure Abu Dhabi offers various attractions: take a guided tour of the Sheikh Zayed Grand Mosque, one of the world's largest; explore the desert dunes in a 4x4 or from a vantage point; visit the stunning Emirates Palace along the Corniche, a hub for international events and performances. For beach lovers, our pristine sands and clear waters provide the ultimate luxury.
Job Description sAbout the Role:
- Provide wake-up call services to in-room guests and assist with internal calls.
- Have a comprehensive understanding of the in-room dining menu.
- Handle guest requests and coordinate with Guest Service Agents.
- Perform concierge duties on various occasions.
- Resolve guest issues professionally, maintaining decorum both in person and over the phone.
- Direct external calls to appropriate departments.
- Promote hotel amenities and ensure guests are aware of the locations of services and outlets.
- Language requirements:
Excellent English skills;
Arabic speaking preferred. - Skills needed:
Telephone etiquette, Opera PMS proficiency.
Benefits:
- Basic salary:
To be discussed during the interview. - Accommodation:
Provided. - Transportation:
Provided. - Annual paid leave, work visa, flight tickets, and medical insurance are included.
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