Housekeeping Attendant - Conrad Etihad Towers

Job Description

Housekeeping Attendant - Conrad Abu Dhabi Etihad Towers (HOT0

BPGL)

Conrad Abu Dhabi Etihad Towers, Etihad Towers West Corniche, Abu Dhabi

A Housekeeping Attendant supports all Housekeeping and Laundry operations by handling guest requests, analyzing each request, and delegating tasks to team members to ensure efficient service and an exceptional guest experience.

As a Housekeeping Attendant, you will assist the Housekeeping and Laundry teams by delegating daily activities to maintain high standards across the hotel.

Responsibilities include:

• Maintaining high operational standards in Housekeeping and Laundry according to brand standards
• Monitoring team performance, appearance, and standards, with a focus on training and teamwork
• Managing room availability and guest requests in coordination with Floor Supervisors
• Controlling departmental operations, including employee scheduling, key control, incident reporting, and linen management
• Checking guest information in CRM to meet preferences and requests promptly
• Arranging flowers and embroidery for special occasions and linen customization
• Managing Lost and Found, donations, and uniform repairs
• Overseeing document and personnel traffic within the department, including linen release and laundry operations
• Processing daily guest laundry requests
• Closing monthly laundry expenses and inventory
• Replacing colleagues in case of absence or leave

Ideal candidates are guest-focused and collaborative. To succeed in this role, you should demonstrate:

• Planning and organizational skills
• Effective communication skills, both written and oral
• Previous laundry experience
• Strong interpersonal skills
• Intermediate proficiency with computers, including Microsoft Office
• A commitment to high customer service standards
• Excellent cleanliness and hygiene standards

Additional advantageous qualities include:

• Teamwork ability
• Strong attention to detail

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has provided exceptional service, amenities, and value to travelers worldwide. Our vision, "to fill the earth with the light and warmth of hospitality," guides us in creating memorable experiences every day. Our team members are at the core of this mission, making Hilton a great place to work and grow.