Cashier, Hospitality ​/ Hotel ​/ Catering

Overview

Front Desk Agent (Full-time). Property/ Workplace:
Emirates Royal Residence, Abu Dhabi. Area:
Abu Dhabi, United Arab Emirates.

• Sign in arriving guests and check out departing guests in a friendly and caring manner according to the criteria.
• Upon sign in, register visitor and assign rooms. Fit unique requests whenever possible.
• If required, assist visitors in completing enrollment cards.
• Use upselling techniques to market areas and other hotel services.
• Validate guest's method of payment and comply with established credit-checking procedures or refer cash handling to cashiers.
• Upon guest departure, process check-out procedures. Collect payment from guests. Clear guest account and provide a duplicate of the billing.
• Manage front office cashiers' transactions such as posting charges to guests and exchanging foreign currency according to procedures. At the end of shift, balance the cash float.
• Respond to guest requests and inquiries in a pleasant and caring fashion, by telephone or in person, provide/receive information and take appropriate action or refer to relevant persons.
• Coordinate room status updates with housekeeping for late check-outs, early check-ins and special requests.
• Possess working knowledge of room reservation procedures.

• Secondary school diploma or equivalent.
• Previous experience in the same role in a luxury hotel is required.
• Well-groomed, professional appearance.
• Excellent written and verbal communication skills.
• Physical stamina to stand for extended periods.