Guest Services Officer; Emirati Talent - Al Ruwais

Overview

M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting‑edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient‑centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.

Capital Health Screening Centre (CHSC) is a dedicated health screening provider in Abu Dhabi, offering efficient and streamlined medical screenings for individuals and organisations. With four branches across Abu Dhabi, Musaffah, Al Ain, and Dhannah City, CHSC provides comprehensive services including residency visa medicals, occupational health certificates, and eligibility assessments for pension and benefits. Complementing its fixed‑site facilities, CHSC also operates four fully equipped mobile screening units that deliver pre‑employment and occupational health services directly at workplaces, ensuring convenience, accuracy, and speed in every screening experience.

We are searching for UAE Nationals to be a part of our Patient Access Services team. As a Guest Services Officer you will be the first point of contact for patients, families, and visitors, ensuring a welcoming and efficient experience at our healthcare facilities. Your role will encompass patient registration, appointment scheduling, insurance verification and eligibility through the official platforms, all while maintaining the highest standards of service excellence.

Additionally, this position requires translation support in consultation with the physicians (Arabic to English/English to Arabic). This role is ideal for individuals passionate about delivering exceptional patient care and customer service, ensuring a seamless experience for all visitors at our healthcare facilities.

• Greet and assist patients to ensure a positive and professional experience.
• Manage patient registration, insurance verification and appointment scheduling.
• Handle cash collections, billing inquiries and accurate patient identification.
• Provide Arabic‑English interpretation to support clear patient‑staff communication.
• Support clinical assistant duties as required.
• Ensure compliance with DOH, DHA and JCI standards.
• Communicate effectively with patients, families and medical teams.
• Contribute to service excellence and continuous process improvement.

• UAE National with a valid Family Book.
• Minimum two years of experience in customer service, patient access, translation or administrative roles, preferably in healthcare.
• Strong attention to detail and ability to work effectively in a fast‑paced environment.
• Excellent communication and interpersonal skills with a patient‑centric approach.
• Proficiency in Microsoft Office and familiarity with hospital systems (EMR, insurance portals).
• Fluency in both Arabic and English, with the ability to provide interpretation support.