Senior Officer, Conventional Card Ops

Perform daily reconciliation and exception‑management activities with accuracy and alignment to internal controls.

• Prepare and update assigned GL account reconciliations, ensuring outstanding items are followed up and cleared within agreed timelines.
• Escalate ageing items when required and maintain proper documentation.
• Utilize available systems and tools to support automation and improve reconciliation efficiency.
• Prepare monthly AOV inputs and support substantiation of account balances for GFCD.
• Process issuing and acquiring‑related financial vouchers in line with policy and DOA.
• Post monthly amortization of prepaid expenses.
• Ensure strict adherence to SLA/TAT and contribute to client‑focused service delivery.
• Maintain proper records, audit trails, and adherence to internal controls to safeguard financial integrity.
• Support internal and external audit requests by providing timely, accurate information.
• Work under guidance from Manager/AVP to resolve complex reconciliation cases.
• Coordinate with internal stakeholders (Operations, Finance, Technology, Product, etc.) to obtain clarifications and close exceptions.
• Contribute to continuous improvement initiatives, including process documentation and system enhancement feedback.
• Support testing activities linked to system changes impacting reconciliation and FAB Cards accounts processes.

• Sound understanding of reconciliation principles and financial operations.
• Awareness of the payments ecosystem and settlement flows (preferred).
• Strong analytical, problem‑solving, and time‑management skills.
• Proficiency in MS Excel, Word, Outlook, and PowerPoint.
• Ability to manage routine and non‑routine tasks with accuracy and attention to detail.
• Strong verbal and written communication skills.
• Positive attitude, collaboration skills, and ability to work under pressure.

• Bachelor’s degree (in Finance preferred).

Minimum of 3+ years of working experience in a financial operations management, preferably within the payment industry.