AVP & Manager, Cards Reconciliations

Provide guidance and on the job training for junior colleagues and conduct knowledge sharing to facilitate achievement of team objectives and completion of tasks in an efficient manner which is consistent with operating procedures and policy.

Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.

Promote the organisation’s values and ethics in all activities within the team in order to support the establishment of a value drive culture within the bank.

Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.

Provide inputs and implement policies, systems and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost‑effective service.

Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

Prepare sectional statements and reports timely and accurately to meet FGB‑NBAD and department requirements, policies and quality standards.

Ensure self and staff adhere to relevant processes at all times and recommend changes in the procedures & processes or systems onshore & offshore in line with development in the industry.

Assist in implementing robust tools/processes to identify/mitigate/assist on identifying operational risks within the internal control of operational units, in the form of conducting reviews, mini‑Audits and follow‑ups on open issues by ensuring NIL outstanding exceptions. Identify and report errors or missed TaT from onshore unit without direct oversight.

Ensure timely submission of review reports for Management review and immediate action for resolution.

Additional activities take over based on ad hoc tasks assigned with the inclusion of random Audit support (Internal/External) audit working groups.

Assist internal and external clients in the development and upgrade of Reconciliation services provided with the application of high levels of automation.

Communicate and coordinate with internal and external clients providing Business Cases where changes are to be implemented.

Responsible for submission of weekly, monthly and quarterly MIS reports for submission to high management (Head of Operations & Head of Reconciliation) for review in order to highlight transactions with high levels of risk. Update Operations Risk with sufficient data on non‑reconciling items from time to time with reference to monthly dashboards.

Application and use of extensive business insight to advice management on the formulation of business change strategies.

Control and monitor process, coordinating streams which are inter‑related by regularly engaging beneficiaries and other stakeholders ensuring commitment to effective controls.

Escalate all risk related issues to VP via traffic lights when backing up Senior Officers.

Identify key issues or slippage areas and reporting the same to senior management with corrective actions.

Identifying contingencies for high risk areas with corrective controls in place.

Ensure all items are escalated, whichever exceed the non‑BAU tolerance levels as per the agreed escalation matrices and SLAs.

Responsible to escalate high value amounts or long outstanding issues at correct levels of agreed escalation matrices.

Responsible to update management on long outstanding or legacy in order to inform stakeholders on risk levels.

Deploy controls within department/section as part of defined KOPs, KORCs and KPIs.

Ensure all MIS are prepared timely.

Ensure all accounts on the Reconciliation system are in a balanced status.

Ensure to include long outstanding or legacy items in the MI reporting.

Maintain all updated Account List and SLAs. Manage controls on new procedures and control potential risks.

Ensure Audit comments are…