Accountant; Collections – Government

Job Description

Responsible to follow up assigned customers’ debts including calling and meeting with customers to discuss the settlement of their outstanding accounts. Monitor customers’ adherence to the agreed credit terms, credit limits and payment terms. Devise quick courses of action in event of payment default. Prepare weekly, monthly and quarterly reports and ensure accounts of defaulters are reported.

• Receives the list and files of the customer assigned from the Senior Collection Manager, studies these files and plans work program and priorities. Verifies additional information from Senior Collection Manager or Sales Manager regarding the customer. Classifies customers to determine the given credit facility of each customer and discusses collection and debt plan with the Senior Collection Manager.
• Calls and arranges formal visits to individual customers to discuss unpaid dues and explains the company’s policy and consequences if the debt is not settled on time.
• Follows up with assigned customers to settle debts on time and ensures the signed agreement between business units and customers align with the company’s credit policy.
• Monitors customer adherence to the agreed payment terms and devises immediate regularization options. Informs customers of potential defaults and reminds them of terms and conditions. Coordinates with senior if further action is required.
• Provides missing documents such as invoices, PDN, Credit note to complete the payment process on time.

• Receives company’s bank statements daily, identifies all payments, sends details to cash office and ensures proper allocation to customer accounts.
• Identifies cash payments from corporate customers, sends to cash office to create receipt and allocates same day.
• Applies receipts to proper customer invoices daily.
• Receives cheque from customers, issues temporary receipt, and submits to cash office with customer details.
• Receives returned cheque from cash office, reports to senior, holds kept cheques safely and contacts customer to clarify the reason. Ensures payment before returning the cheque.
• Periodically reports all customers with returned cheques to senior and escalates frequent returns to department manager.
• Coordinates with business units’ sales managers for the latest customer profile updates. Allocates unidentified payments made through banks after receiving details from bank or customer and informs senior.
• Identifies frequently defaulted customers, reports to senior, and discusses action plan to force payment within credit period.
• Prepares monthly aging report of customer overdue and notes reasons for non‑payment.

• Bachelor’s degree in accounting, finance, or a related field.
• 6 years of experience in debt management and credit recovery in a similar service industry or bank.
• Regional exposure and retail background are a plus.
• Valid UAE driving licence.
• Proficiency in Arabic and English language.
• Public relations and negotiation skills.