Auto Finance Credit Manager

Role:
Auto Finance Credit Manager

Location:

Abu Dhabi

Manage credit offered to customers; oversee the entire lending process, including the initial application, the underwriting, the disbursal or denial of the request, and after sale.

• Accurate Decision of finance applications toward achieving maximum 2.5% error rate as measured by the daily report and scorecard. Error is defined as violation to policy and parameters or inaccurate analysis.
• Underwrite minimum 70 applications as average daily target as set by management and reflected in the scorecard and measured against the actual number of cases processed in the daily report.

• Handling all internal and external customer complaints positively and promptly as measured against number of complaints and timely resolution.
• ADIB HR guidelines and ADIB ethics code obedience e.g. Confidentiality, Attendance, Dressing Code, Sharia Morals, etc.
• Lead the assigned team to process 100% of all finance applications proposed in Finn One within the same day as measured against SLA and daily report.

• Demonstrate leadership skills by leading the assigned team toward achieving goals set by management in terms of meeting performance targets and error rates as measured by the scorecard.
• Set regular training for the assigned team on policy and conduct annual self‑assessment quiz. Conduct at least 3 formal training programs and ensure a monthly evaluation for all staff with score and rating signed by staff.

• Provide quarterly feedback to P&P on market trends and contribute toward revising criteria and parameters as and when required.
• Provide minimum 4 valuable suggestions to improve work process.

• Support business in achieving monthly budget & targets while maintaining highest quality portfolio.
• Additional support to business in capturing customers within the acceptable parameters without violating CB regulations.
• Contribute positively to the daily underwriting activities.
• Improve communication branches and DSU’s as being internal customers.
• Provide constructive comments and feedback on proposed finance applications.
• Compliance with policies & procedures – comply and perform key operational controls as required in ADIB’s policies & procedures in day‑to‑day operations.

Leadership, excellent knowledge of products, decision making, managing & planning.