Senior Manager Cards & Payments Operations

Senior Manager Cards & Payments Operations

Job Opportunity:
Senior Manager Cards & Payments Operations

Location:

United Arab Emirates

Company: ITHR

Employment Type:

Permanent

Availability:
Immediate joiners preferred

Salary:
Negotiable based on experience

ITHR is seeking a dynamic and experienced Senior Manager Cards & Payments Operations to lead and optimize our end-to-end payment operations.одержание This role is ideal for professionals with deep expertise in card issuance, acquiring, wallets, and UPI-based ecosystems, who are passionate about driving operational excellence and innovation in the fintech space.

• Lead and manage daily operations for card issuance, acquiring, wallets, and UPI-based transactions.
• Interface with payment networks (VISA, Mastercard, RuPay, NPCI) to ensure seamless settlement, reconciliation, and dispute resolution.
• Drive automation, scalability, and efficiency across transaction processing and customer support workflows.
• Ensure compliance with local and international regulations (RBI, PCI-DSS, ISO, etc.).
• Collaborate with technology, compliance, and product teams to support new payment features and enhancements.
• Monitor and analyze key operational metrics (e.g., transaction success rate, decline trends, TAT, fraud ratios).
• Lead incident response and escalation management with partner banks, processors, and service providers.
• Implement robust fraud monitoring, chargeback, and dispute management controls.
• Manage vendor and partner relationships related to cards and payment infrastructure.
• Support audits, internal risk assessments, and regulatory inspections.

• 712 years of experience in payments operations, digital banking, or fintech.
• Proven exposure to card schemes (VISA, Mastercard, RuPay) and UPI ecosystems.
• Hands‑on experience with wallets, tokenization, APIs, and EMV transaction processing.
• Strong understanding of settlement, reconciliation, chargeback cycles, and dispute management.
• Excellent knowledge of regulatory frameworks (RBI, NPCI, PCI-DSS).
• Experience with banking systems, payment gateways, or fintech platforms.
• Strong analytical, communication, and stakeholder management skills.
• Bachelor's degree in Engineering, Finance, or related fields (MBA preferred).

• Experience with VISA,絡 Mastercard, RuPay/NPCI, fintech aggregators, or issuer/acquirer banks.
• Familiarity with ISO 8583 messaging standards, UPI APIs, and RTGS/IMPS/NE advertisement§ operations.
• Host certifications and experience with certification tools like FIME FINSIM.

• Be part of a fast-growing fintech environment.
• Work on cutting‑edge payment technologies and global integrations.
• Enjoy a collaborative, innovation‑driven culture.
• Competitive compensation with flexibility and growth opportunities.