Senior Customer Service Officer - Aayan Banking; UAE National

Overview

Provide timely, efficient and personalized service to a select group of HNW customers with the aim of increasing customer service level and providing accurate and updated information to customers regarding the Asset products and deposits, and, to process all customer instructions within established time frame.

• Provide "One Stop" Banking Service to the customers of Aayan Banking ensuring timely and efficient execution of customers’ requests;
• Ensure adherence to Bank processes & policies and report deviation to immediate supervisor/manager;
• Ensure that there is no loss of customers from Aayan Banking due to unsatisfactory service on our part;
• Ensure that all financial and non-financial transactions, within your authority level, are executed in a timely and error free manner.
• Comply with the service standards and TATs for various transactions, and endeavor to consistently meet and exceed them.
• Maintain a proper system of filing and ensure that all documents are properly filed and easily accessible.
• Printing of reports on a daily basis and obtaining Unit Head signatures on the same and filing for record purposes.
• Record all customer instructions forwarded to Business Support Units and ensure same is executed in a timely and accurate manner.
• Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation;
• Ensure all assigned tasks and projects are executed within the approved policies, procedures and SLAs of the department.