Billing and Collection Officer; Emiratization

Billing and Collection Officer (Emiratization)

JOB OBJECTIVE:

Ensure customers are billed properly and accurately on a timely billing operations, Improve overall collection and cash flow position by maintaining low DSO rate. And ensuring all aspects of daily operations run effectively and efficiently.

Description

• Manage and analyze accounts, invoices, and payments; process adjustments and reversals were improperly billed or if payments were incorrect.
• Investigate and resolve issues related to billing disputes and inquiries, discrepancies, and Prepare and process refund requests for any customer or company.
• Reconcile accounts of Individual customers and companies
• Escalate new issues to upper management that require attention or action plan.
• Responsible for specialized processes and accounts.
• Monitor the reminder notice system sent out to customers daily via various means.
• Ensure accurate & timely collections for the Overdue in accordance with credit control & collection policies.
• Monitor and reconcile online customer payments to identify any irregular online activity to prevent fraudulent payment and losses.
• Perform daily payment reconciliation against the bank account.
• Prepare the weekly and monthly reporting for the upper management.
• Manage the meter read and billing exception on a daily and monthly basis.
• Monitor and escalate daily to O&M Team the newly deficient meters for resolving the errors.
• Ensure the quality and accuracy of the invoices issued.
• Provide support to different departments in relation to inquiries and processes.

Minimum Qualifications

• Bachelor’s Degree in Business or equivalent
• Minimum of 2 years of experience in billing, collection, accounts receivable or a related area

• Associate

• Full-time

• Administrative, Accounting/Auditing, and General Business

• Utilities, Manufacturing, and Oil and Gas

Location:

Abu Dhabi, United Arab Emirates