Usher Supervisor

Position:
Usher Supervisor
Duration: 1st Feb 2026 - 8th Feb 2026

Location:

Abu Dhabi (Candidates based in UAE will be preferred)

• Supervise ushering activities across assigned event zones, including entrances, seating areas, concourses, and exits.
• Ensure guests are greeted professionally and guided to correct seating, sections, or event areas.
• Manage crowd flow before, during, and after the event to avoid congestion and ensure safety.

• Lead, brief, and deploy usher teams according to the event operational plan.
• Monitor usher performance and provide on-the-spot guidance and support.
• Act as the main point of contact for ushers during the event.

• Liaise with event management, security, ticketing, and venue operations teams to ensure seamless coordination.
• Communicate real-time updates, seating changes, or access restrictions to the usher team.

• Handle guest inquiries, complaints, and special assistance requests professionally.
• Ensure high standards of customer service are maintained throughout the event.

• Ensure ushers follow venue policies, event procedures, and safety regulations.
• Assist in emergency procedures, evacuations, or incident management as directed by event control.

• Report incidents, guest feedback, and operational challenges to the Event Manager.
• Participate in post-event debriefs and provide improvement recommendations.

• Strong leadership and people-management skills
• Excellent communication and interpersonal abilities
• Experience in crowd management and guest services
• Ability to remain calm and professional in high-pressure environments
• Good problem-solving and decision-making skills
• Strong organizational and coordination abilities

• Prior experience as an Usher Supervisor, Guest Services Supervisor, or similar role
• Experience working at sporting, cultural, or large public events is an advantage
• Ability to work flexible hours, including evenings, weekends, and event days