Field Service Engineer

Responsibilities

• Conduct installation, maintenance (PPM/Calibration), and repair (Corrective calls) of our equipment and devices at client locations.
• Diagnose and troubleshoot technical issues to ensure timely resolution for customers.
• Provide training and support to clients on the operation and maintenance of systems.
• Maintain accurate documentation of service activities, including reports and client interactions.
• Collaborate with engineering teams to provide customer feedback and improve product performance.
• Ensure compliance with safety regulations and company policies during all field operations.
• Manage and prioritize service requests to achieve customer satisfaction and meet deadlines.
• Ensure that tools, demo units, and test equipment are properly maintained and calibrated.
• Be able and willing to perform emergency call-out services (including non-office hours) to provide fast and efficient service within the UAE.

• Bachelor’s degree or equivalent in Biomedical, Electronics, or Instrumentation.
• Proven experience (minimum 4-5 years) as a Medical-Field Service Engineer or in a similar technical support role in the Healthcare Field.
• Must be available to join immediately within the UAE.
• Strong technical knowledge of electronics and medical equipment relevant to our field (Imaging, Automatic Injectors, Thyroid Uptake systems, Radiation therapy QA/AC devices, and Physiotherapy).
• Excellent problem-solving skills with the ability to think critically under pressure.
• Effective verbal and written communication skills to interact with clients and team members.
• Ability to cooperate well with others, share knowledge, and support team goals.
• Willingness to work with radiology-related devices and travel extensively to client sites as needed.
• Valid driver’s license and own vehicle (mandatory).