Field Service Engineer - PQ
Job Description & How to Apply Below
What You’ll Do
- Provide first class service for the Eaton installed base products and ensure maximum customer satisfaction and loyalty.
- Perform UPS commissioning, service/repairs and periodic maintenance for Eaton Install base.
- Work on Eaton UPSs including the scope from small 1-phase UPS to large data center UPSs up to 1700kVA.
- Follow up customer agreements and customer satisfaction through planning, execution, documentation and invoicing of service tasks.
- Ensure update of customer information, technical documentation and input to correct invoicing of customers.
- Support customers in technical questions (phone and/or mail).
- Support own colleagues in Service department and sales with technical knowledge.
- Participate in required training (technical, mandatory by Eaton or by law).
- Responsibilities over the service request realization (timing, effectiveness) and service sales budget realization.
- Responsible for Service engineers team and performing commissioning, service, repair and preventive maintenance on Eaton’s Installed Base/products.
- Proactively be involved in scheduling and planning of works for the FSEs.
- Actively support and work to be in line with goals and performance KPIs.
- Secure timely reporting and technical reports are done in connection to each individual work.
- Attending all mandatory trainings provided in accordance with Eaton policy.
- Working and acting in line with Eaton guidelines, processes and code of ethics.
- Cooperate with Project Managers in projects supporting in planning and commissioning scheduling.
- Offer support for high profile clients, providing technical advice and attending site visits as required.
- Maintain direct links with business units (HPO) in technical issues.
- Actively support Eaton’s Environment, Health & Safety culture.
- Associate Enginner in Electrical
- 10+ years of experience
- UPS 1-phase/3-phase systems, Battery backup, emergency supply.
- Communication skills / Customer Focus / Flexibility / Be able to work together with different cultures / Able to follow instructions
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