Service Assistant

Exciting Opportunity:
Join Ali & Sons as a Service Assistant

Are you customer-focused, organized, and eager to support after-sales operations in a fast-paced automotive environment? Join Ali & Sons Motors as a Service Assistant
, where you’ll play a key role in supporting service reception activities, coordinating appointments, and ensuring an exceptional customer experience.

To support the Service Reception team by managing service appointments, assisting customers with vehicle-related enquiries, and ensuring all administrative and system-related tasks are completed in line with company policies and manufacturer standards.

• Answer and respond to service appointment bookings, advising customers on schedules and availability.
• Handle all incoming calls in accordance with the recommended call checklist and phone etiquette standards.
• Prepare ELSA inspection checklists prior to vehicle arrival.
• Check recall actions and TPIs through ELSA to ensure pre-preparation of service requirements.
• Communicate parts requirements to the Parts Department via the TKP system.
• Open job cards before customer arrival and ensure documentation readiness.
• Identify and highlight potential repeat repair cases.
• Open DISS reports by default for all repair cases.
• Update and maintain accurate customer information, including contact details, in the system.
• Provide professional phone introductions to new customers.
• Maintain bookings sheets on the DMS system and update the TKP planning system.
• Redirect calls to relevant personnel when necessary.
• Offer onward transportation and support dialogue reception processes.
• Inform customers of ongoing promotions and service campaigns.
• Forward daily schedules to relevant service and workshop personnel.
• Assist in creating pre-picking lists for the Parts Department.
• Report operational issues to the Reception Supervisor or Service Manager.
• Perform additional duties as assigned by management.

• Education: Degree or Diploma in any discipline
• Experience: Minimum of 2 years’ experience in a similar role
• Languages: Fluency in English is essential

• Accountability
• Communication
• Professional Integrity
• Teamwork & Collaboration
• Customer Relationship Management
• Adaptability & Flexibility
• Positive Initiative & Motivation
• QHSE Awareness

• A professional and customer-focused work environment
• Career growth within a reputable and diversified organization
• Exposure to leading automotive brands and service systems
• A culture built on teamwork, accountability, and service excellence

If you are passionate about customer service and want to build a career in automotive after-sales operations,
apply now and become part of Ali & Sons Motors
.

At Ali & Sons, we work with some of the most well-known and prestigious automotive brands in the world. The companies we work with are globally recognised for quality, reliability, and sophistication, and for many of them we are the sole distribution agent in the UAE. With our automotive clients, we strive to provide customers with the best experiences possible driven by high-tech showrooms, world-leading after-sales support, and comprehensive guidance through every stage of the buying process.

• Job Identification 4054
• Job Category Administrative
• Posting Date 01/26/2026, 07:58 AM