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Senior Officer, CCS IBG & Government AUH
Job Description & How to Apply Below
- Provide excellent customer service in handling walk in customers within the quality guidelines.
- Handling and resolving customer inquiries / requests to ensure customer satisfaction within the defined authority limits and to escalate as per process.
- Ensure quality of services by achieving set targets in terms of service standards and customer satisfaction scores.
- Possess adequate skills in handling client service segment functions. - Support and attend customer queries and receive instructions/documents.
- Carry out customer identification checks in line with standard operating procedure.
- Handle day-to-day activities assigned by the unit head for all products pertaining to Corporate Client Services
- Support teams in providing operational services and support to their clientele.
- Possess experience on cash, trade & accounts services management operation functions.
- Possess appropriate understanding on other cash, trade, and account services management related products & procedures.
- Ensure self-punctuality, adherence to the policies and procedures laid down by FAB for operations without compromise to controls set as per departments SOP.
- Always demonstrate compliance to organization’s values and ethics to support the establishment of a value drive culture within the bank.
- Adhere SOPs as per internal Audit and RMU requirement for the process handled.
- Ensure that designated processes are handled efficiently with a high degree of accuracy and timeliness.
- Maintain confidentiality of customer data in line with data leakage and prevention policy.
- Participate in systems changes / process enhancements / pan bank initiatives in timely and effective manner.
Position Requirements
10+ Years
work experience
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