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Customer Service Team Lead — Ops & Coaching
Job in
Abu Dhabi, UAE/Dubai
Listed on 2026-01-25
Listing for:
Astra Tech
Full Time
position Listed on 2026-01-25
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Client Relationship Manager, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
A leading tech service provider in Abu Dhabi seeks a Customer Service Team Lead to manage frontline teams across various support channels. This role focuses on performance management and coaching, ensuring compliance with service standards for customer satisfaction. Candidates should have experience in high-volume call centers, CRM systems, and coaching agents effectively. The position requires strong analytical skills to drive operational excellence and a customer-first culture.
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