Coordinator - Call Centre

Responsibilities

• Answer calls politely and respond to emails
• Provide information about the company’s products or services and create interest in the offer
• Identify customer inquiries, complaints, concerns, and overall needs
• Research required information using available resources
• Follow up with the customer whenever necessary
• Identify and escalate priority issues
• Document all call logs information for future reference
• Send daily / weekly reports to the Line Manager
• Report any customer feedbacks

8. QUALIFICATIONS, EDUCATION AND EXPERIENCE

• Bachelor’s degree or Diploma in Business Administration, Management, Communications, or a related field
• Bachelor’s degree in Business Management, Operations Management, or Healthcare Administration

• Minimum 2–3 years’ experience in a call center or customer service environment
• At least 1 year in a coordination, senior agent, or supervisory support role

• Experience in a healthcare, hospitality, or service-driven call center environment
• Exposure to workforce management or quality assurance functions

• None

• Call Center Management Certification (e.g., COPC, ICMI)
• Customer Service or Quality Assurance certification

• Strong knowledge of call center operations and workflows
• Proficiency in call center systems (CRM, call routing, reporting tools)
• Good command of written and spoken English
• Strong organizational, coordination, and time-management skills
• Ability to handle pressure and manage multiple priorities

• Knowledge of KPI tracking, SLA management, and basic workforce planning.
• Experience with call quality monitoring and coaching
• Bilingual skills (Arabic an advantage)
• Advanced Excel or reporting skills

• Job Identification: 10053
• Job Category:
  Administration
• Posting Date: 01/22/2026, 12:04 PM
• Apply Before: 02/27/2026, 08:00 PM
• Job Schedule:
  
  Full time
• Location:
  
  Plot 61, 35
  
  Th Street, Abu Dhabi, AE