Front Desk Receptionist

Position Summary

As the first point of contact for all visitors, members, and staff, the Gym Front Desk Receptionist ensures a smooth, welcoming, and organized experience for everyone. This role is key in managing administrative duties, promoting gym services, maintaining accurate member records, and providing exceptional customer service. The receptionist plays a crucial role in maintaining the gym’s positive image by offering friendly and professional support to all members.

• Greet and welcome members and guests with a friendly and professional manner.
• Respond to inquiries about gym services, membership options, class schedules, and policies.
• Address member concerns and resolve issues promptly, escalating to management if necessary.
• Ensure members are checked in efficiently and maintain a positive atmosphere.
• Answer phone calls, emails, and messages, providing necessary information or redirecting to the appropriate department.
• Handle membership sign-ups, cancellations, and renewals, updating the system as needed.
• Maintain accurate records of member information, transactions, and class attendance.
• Process payments for memberships, classes, merchandise, or other services offered.
• Monitor the cleanliness and safety of the front desk area and surrounding spaces.
• Ensure the gym environment is welcoming and organized.
• Assist in scheduling appointments, personal training sessions, or classes as needed.
• Promote gym services, products, and upcoming events to members and prospects.
• Help upsell memberships, personal training sessions, or special offers.
• Track and report on membership sales, inquiries, and conversions.
• Work closely with other gym staff, including trainers, management, and janitorial teams, to ensure smooth operation.
• Assist with administrative projects or events organized by the gym.
• Contribute to creating a positive, friendly, and professional work environment.

• High school diploma or equivalent; additional certifications or training in customer service or hospitality is a plus.
• Previous experience in a customer service or receptionist role, preferably in a gym or fitness centre.
• Excellent communication skills, both verbal and written.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Strong organizational skills with attention to detail.
• Proficiency in basic computer skills (e.g., Microsoft Office, gym management software).
• Friendly, approachable, and professional manner.
• Ability to work flexible hours, including evenings, weekends, and holidays, if needed.