Call Center Executive - Emiratized

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Job Purpose

To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial & reputational integrity of the organization and provide end to end solutions for better customer service experience.

Possessing a strong team spirit, motivation and friendly environment with all customers and colleagues.

• Provide excellent customer service by attending to incoming calls within the quality guidelines.
• Handle and resolve customer complaints to customer satisfaction within the defined authority limits and escalation as per process.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Ensure quality of inbound/outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.
• Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products.
• Maintain customer records by updating customer history through service requests/complaints and notes; maintain confidentiality of the bank’s customers and data.
• Ensure the business meets its obligations under the bank’s policies and standards and local laws/regulations.
• Attend to special tasks assigned by team leader and managers.
• Demonstrate flexibility in adhering to planned/scheduled shifts and on‑call/unplanned shifts due to floor situation for achieving all defined Service Level and Abandoned rates.
• Ensure self‑punctuality, adherence of policies & procedures and discipline to the centre.

• Entry level

• Full‑time

• Business Development and Sales
• Industry: Banking

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Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates.