Sales Advisor

Sales Advisor - Abu Dhabi

DHL Express seeks a Sales Advisor for its Abu Dhabi operations.

The Service Point Advisor is responsible for answering customer inquiries both over the phone and across the counter, ensuring that collection and deliveries of shipments are processed as per network standards and providing a competent, courteous, efficient and proactive point of contact for customers both internal and external. The Advisor also helps achieve revenue targets through effectively promoting and selling DHL’s products and value‑added services.

• Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner
• Ensure a high level of professional rapport is developed and maintained with all customers
• Follow up on all customer enquiries and direct customers to the correct DHL department where further information is required
• Maintain proactive work processes to ensure teamwork, shuttle procedures and overall base performance is achieved
• Provide a high level of customer service and professionalism, acknowledging that all DHL customers have an express requirement and are looking for instant action
• Follow customer service procedures as outlined in the manual to comply with the ISO procedures and safe working practices
• Maintain thorough knowledge of all departments, DHL network, products and services so customers receive accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence
• Highlight any recurring problems and direct information accordingly for corrective actions
• Process all shipments accepted at the counter accurately and enter relevant data to ensure perfect air waybills, offering DHL’s most suitable service to the customer
• Promote and sell DHL’s value‑added services such as Insurance, Import Express and TDD and participate actively in the Sales Lead programmes to contribute to country revenue
• Highlight opportunities and suggest solutions to improve DHL’s procedures, technology and service to provide a high level of service to all customers
• Work effectively both individually and as part of a team to achieve both individual and department goals and objectives while promoting a positive team spirit
• Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of team leaders
• Ensure all shipments are manifested by end of each shift and documents and invoices for WPX shipments are imaged for quicker clearance at destination – CIA
• Keep record of supplies and float money and submit a cash summary to accounts of total cash sales at end of each day; reconcile cash collected for shipments delivered (TCPC or IMPEX) or accepted at the counter
• Provide follow‑up for call centre Advisors during off hours by tracking and tracing shipments in adherence to DHL’s network trace standards

• Excellent verbal communication skills and interpersonal style
• Excellent personal presentation, grooming and hygiene
• Excellent organisational skills, including ability to prioritise workload
• Ability to effectively contribute as a team member in a busy team
• Proven ability to work under pressure in a fast‑paced, time‑sensitive environment
• Demonstrated ability to use initiative/judgement to solve job‑related issues
• Good understanding of DHL Network
• Strong problem‑solving capability
• Desire to get the job done
• Passion to provide excellent Customer Service
• Right‑first‑time philosophy
• Sound educational background with knowledge of the Service Industry (an added advantage)
• Working knowledge of Microsoft Word, Excel and Power Point
• Good oral and written communication skills – English & Arabic preferable
• Self‑motivated individual capable of taking ownership and working independently
• Tolerance for stress in a fast‑paced working environment
• Adheres to policies and procedures
• Possesses good relationship‑building and interpersonal skills
• Driving licence preferred

Mid‑Senior level

Full‑time

Sales and Business Development

Transportation, Logistics, Supply Chain and Storage